Dynamic Queue Management |
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- Suitable for handling high density public interaction in banks, Cash collection centers of Power Cos, Mobile Phone Cos, Consumer Care Centers, Ticketing Counters or other usage.
- Also available in Stand-alone Multiplex or Single models as window Token Display Systems for OPD in Hospitals, Restaurants, Fast Food Chains etc…
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DESIGN OBJECTIVES:
- Low Operating Cost
- Designed to operate in non – stop environment.
- Easy Availability of Components on regular basis.
- Easy Serviceability and maintenance.
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Token Issuing Module |
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DISPLAY UNIT:
Note: The Display device shown in the figure is not the exact display board. This is only for the demo purpose.
- The display unit shows token number of 04 alphanumeric digits against 02-digit Counter number where the user will be served.
- On service of every token number, the user is alerted with a beep on the display board.
- The queue maintained on the display board will be in FIFO format.
- New token numbers will enter from the top of display board and will go out from the bottom.
- If the user will not turn up on their respective counter, the token number will be shown onto the missed queue.
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USAGE MECHANISM FOR CLIENTS (COUNTER EXECUTIVES):
- The executives can login by their unique User name and Password.
- They have the choice to select the counter numbers.
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COUNTER EXECUTIVE SCREEN:
- After logging in, the user can see the current token issued.
- Pending Token List.
- Missed token number’s List
The Status Bar is available on the bottom of the Counter executive’s Screen to view the following:
- User’s Name
- Counter Number
- Current token number
- Date
- Time
- Connection Status with the Server
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MISSED TOKENS:
If the customer does not turn up at the respective service counter, that token number is sent to the missed token number list. The user calls the missed token number thrice. That missed number is available at the missed token list. If the customer does not turned up till three calls that token number is destroyed and new token is called up.
After calling the new token number, the user can minimize the software and can do their respective job. The current details will be available at the minimized window as shown in the following picture.
FUNCTIONS AVAILABLE AT THE COUNTER EXECUTIVE DESK:
The following functions are available at the counter executive’s desk.
- Call the Next token number
- Assign the Token number as missing
- Call the Next Token number after processing the previous Token Number
- Call token numbers of other counter executives
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